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October 27, 2016 Amelia Wilcox

Two Popular Options to Schedule Onsite Office Massage

When you first set up your massage program with a massage company, you’ll have to decide which kind of scheduling option you want.

Should your employees be limited with the number of sessions they can have? Or are they free to schedule as many as they want?

In this article, we’ll spell out why companies go with one option over the other, and how you can decide what’s best for your company. 

Scheduling Office Massage


booking office massage


Restricted vs. Unrestricted Massage Booking

When companies set up a recurring massage program with a massage company, they’ll have to decide how employees should go about scheduling their appointments.

One of the main decisions you’ll make is whether to have “restricted” or “unrestricted” booking.

Before we get into the pros and cons of these kinds of scheduling options, here’s what these terms mean:

Restricted booking: Employees are limited to a certain number of massage appointments.

Unrestricted booking: There is no limit to the number of massage appointments employees can make.


What is Restricted Booking for Office Massage?

Restricted booking means employees are limited to a certain number of massage sessions for a given time period — usually a month.

So for example, a company might allow each employee to get 2 sessions from the onsite massage therapist per month. If the employee wanted more than the company has approved, the employee would pay for any additional appointments themselves.

Related: Office Massage Services: Can Employees Pay?


Pros of Restricted Booking


Restricted booking is a great option for larger companies. This is because they can easily control how many times people book, which gives all employees a more fair shot at getting a massage.

Restricted booking is ideal for large companies who have a lot of employees and not a lot of open massage slots. With more control over the scheduling process, these companies are able to ensure that each employee has an opportunity to get their massage.


Cons of Restricted Booking

Smaller companies may have some issues with the restricted booking method. When a massage program is new in a small company, there may be more appointments to fill than employees who want massages. So by putting restrictions in too soon, you may end up with empty massage spots. 

To address this, a smaller company could start with an unrestricted scheduling option, and then slowly build in restrictions as it becomes necessary to have more control over the program.


Related: 6 Reasons You Need Analytics for Your Office Massage Program




 What is Unrestricted Booking?

As you might guess, unrestricted booking is the antithesis to restricted booking.

With this scheduling option, employees are free to schedule as many massage appointments as they want throughout the month.


Pros of Unrestricted Booking

Your massage-loving employees will love unrestricted booking. They’ll be able to get as many massages as they want, keeping them relaxed and stress-free at work. They’ll use this workplace benefit to the fullest, and morale will rise. 

By keeping looser reins on your office massage schedule, it’s one less thing to keep track of throughout your busy workweek.


Cons of Unrestricted Booking

The risk you run with an unrestricted booking schedule is that a few employees might take up all available massage spots, leaving other workers without massages.

However, as long as your massage company provides you with accurate data reporting of your massage program, this problem shouldn’t happen.


Choosing a Compromise

To battle some of the cons of both of these scheduling options, some of our clients will adopt a combination.

They’ll start the month with some restricted booking, and at some point in the month, they’ll open up the schedule to anyone who would like an additional massage.

This allows all employees who want a massage session to get one, and fills up as many appointment spots as possible.


Amelia Wilcox

Amelia Wilcox is the Founder and CEO of Nivati, a leader in corporate massage and employee mental health support since 2010. Her high-growth B2B company provides employee stress management tools that arm businesses with actionable data and positive employee experiences to improve wellbeing, boost morale, and increase engagement.

Amelia has exponentially grown her company from a solo living-room service business to an international technology brand.

Recently listed as a Forty Under 40, Fast 50, Inc 5000 Twice awarded National Woman-Owned Small Business of the Year

Licenses, Certifications & Memberships
Licensed Massage Therapist since 2002
Member of American Massage Therapy Association
Served on Utah Worksite Wellness Council from 2012-2015

Attended Utah College of Massage Therapy
Educated in Nutrition and Exercise Physiology at the University of Utah

Massage Magazine (AMTA's publication)