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April 20, 2022 Amelia Wilcox

3 Essential Keys to Writing an Effective Employee Handbook

Plus important sections to include in your employee handbook

An employee handbook is an important resource for your employees to know what the company expects of them and how you support them. It’s a handy place to keep company policies, expectations, and resources collected so that all staff members are on the same page.

In this article, we’ll cover the keys to writing a successful employee handbook, as well as sections of a handbook you should include.

Employee Handbook Checklist: 3 Keys to Keep in Mind

1. Make it readable

Easy reading isn’t just about the words you use; it’s about how you use the space.

Be sure to use headings, sub-headings, bullet points, a table of contents with links, and short paragraphs to make the handbook easy to read. It’ll also make it easier for employees to find things later.

We’ve seen companies use Google Docs or Canva to create their employee handbooks.

2. Don’t be redundant

People don’t like to read the same things over and over. If you need to quote from onboarding documentation, just summarize it instead.

Refer to other parts of your manual if there are things that need to be repeated. For instance, instead of repeating information from another section verbatim, say “Refer to the Benefits section for more information.”

3. Don’t name it “Employee Handbook”

Seriously, even a name change can make your employees more likely to read it. Throw a little dash of your company culture in the mix and let your company’s personality shine through.

employee handbook

Must-Have Sections of an Employee Handbook

Here’s a list of important topics that you will want to consider including in your employee handbook.

1. Safety and security

Call out important aspects of the Occupational Safety and Health Administration guidelines that may be important to your employees’ line of work.

Review the security aspects of your workplace. If there’s an access code or badge system, review how it works, and who to contact for questions in this area.

2. Expectations and code of conduct

Your employee code of conduct and standard disciplinary protocol should be included in an employee handbook. This makes the information easily accessible to everyone in the case that disciplinary action needs to be taken.

3. Benefits and compensation

While some of these items may vary according to each employee’s position, consider including general guidelines around how pay increases are decided and paths to promotion opportunities.

It’s also important to outline all the benefits you provide employees and how they can access them. Here is a list to help you get started:

Related: An Introductory Guide: What are Voluntary Employee Benefits?

writing an employee handbook

4. Work Schedule

It’s a good idea to include expected working hours in an employee handbook. Even if schedules are flexible, list days and times that your company is open for business, and any expected number of weekly hours or times employees should be reachable.

5. Company values

There’s no better home for your company values than in the front and center of your employee handbook. Your values guide your employees’ day-to-day work, as well as your overall business goals, so they should be readily available for employees to read.

It may be helpful to include examples of your company values in action.

6. Ethics

Ethics definitions can be vague, so the more specific you can be, the better. In employee handbooks, ethics refers to how your company values, code of conduct, and employee expectations mash together.

Even though it may be hard to quantify this and put it into words, it can be invaluable for your employees to know what you mean.

7. Social Media Policy

Each company has a different expectation regarding employees’ social media usage at work. There are tons of factors that could affect a company’s policy on social media usage.

For some companies, it could be an issue of privacy—not allowing photos taken of products, for example. Other companies may encourage employees to use social media, such as for marketing or brand identity purposes.

Whatever the case, let your employees know your expectations in the employee handbook.

employee handbook checklist

Your Handbook’s Final Review

After you’ve written a draft of your handbook, get feedback before distributing it to your employees. Have someone else read it—someone who isn’t HR—because they can ask you questions about what different things mean. Also, have it reviewed by a legal adviser to make sure there’s nothing questionable in your handbook.

Finally, it’s time to distribute it. Send it out by email or give everyone a hard copy. Have a digital copy online that’s easy for everyone to access.

Get employee acknowledgment in whatever way works best. If your handbook is short, you might distribute a short, easy quiz on the material. But don’t try that with a long handbook. Instead, a simple signed agreement from employees stating they’ve received a handbook and know how to consult it for information will work.

Make sure employees know who to come to with questions they have about their job descriptions, benefits, or company policies as well.

These other resources for HR leaders may be helpful for you:

HR.com Report: The Future of Employee Engagement

Unsure why employees are disconnected? This 44-page report has dozens of insights on which talent-management strategies are driving employee engagement the most. No email is required!

Amelia Wilcox

Amelia Wilcox is the Founder and CEO of Nivati, a leader in corporate massage and employee mental health support since 2010. Her high-growth B2B company provides employee stress management tools that arm businesses with actionable data and positive employee experiences to improve wellbeing, boost morale, and increase engagement.

Amelia has exponentially grown her company from a solo living-room service business to an international technology brand.

Awards
Recently listed as a Forty Under 40, Fast 50, Inc 5000 Twice awarded National Woman-Owned Small Business of the Year

Licenses, Certifications & Memberships
Licensed Massage Therapist since 2002
Member of American Massage Therapy Association
Served on Utah Worksite Wellness Council from 2012-2015

Education
Attended Utah College of Massage Therapy
Educated in Nutrition and Exercise Physiology at the University of Utah

Publications
Massage Magazine (AMTA's publication)  

MENTAL HEALTH FOR THE WHOLE EMPLOYEE