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July 18, 2017 Amelia Wilcox

Management for Office Massage Programs

If you’re looking into hiring a massage company to give regular massage sessions to your employees, you’ve noticed how many different options for office massage programs you have to choose from.

And while options can be a good thing, they can also be overwhelming if you’re not sure what everything means.

That’s when it can be helpful to have an expert handle your management for office massage programs.

But whether you want to hire a massage program manager, or do it yourself, you’ll want to know all the details that go into managing a massage program at work. Here’s a great place to start:

Let’s start by making sure we’re all on the same page by defining some key terms. For instance, here are two important questions we should cover first.


program management for office massage


What is an office massage program?

Very simply, it’s when massage therapists visit your office on a regular basis to deliver massage sessions to your employees throughout the course of their workday. It can happen on a daily, weekly, monthly, or quarterly basis.

Related: Onsite Massage Services: How Often is Often Enough?

You’ll typically have a pre-determined agreement with your massage service provider on what your schedule will look like.

Your agreement will cover details such as the following:

  • How often will massage therapists come in and at what days and times?
  • How long with your massage sessions be?
  • Are you doing table massage or chair massage?
    • If table massage, will they be clothed or unclothed massage treatments?
  • How many massage therapists will you need at one time?
  • What is the cost of your office massage program?
  • How will payments be handled?
    • Are employees paying for any portion of their massage sessions?
  • How many massage sessions will employees get?
    • Can they get more sessions if their co-workers don’t sign up?
  • How will employees know about the program?
    • What kind of internal marketing do you need?

So now that you understand what goes into creating a massage program, here’s another question for you:


massage program manager


What does a massage program manager do?

Running a massage program should be a simple process.

Key words: should be.

As you’ve seen from the list of questions above, there’s a little more that goes into establishing a workplace massage program than just setting up a massage chair in the corner.

Your massage program manager will help you with all of the above items and be your go-to person for anything else that comes up. They’ll act as a liaison between you and your employees.

You can certainly manage your office massage program yourself, and for a lot of companies that’s what makes the most sense. But many times, companies don’t have an extra employee around they can delegate all the massage program coordinating to.

And in those cases, it makes sense to let your massage company do the work for you.


5 Ways Office Massage Program Management Makes Massage Easier


1. Scheduling a Corporate Massage Program

One of the main focuses for an office massage program manager is what your schedule will look like. That includes how often your program will run. At Nivati, we do everything from daily massage programs to quarterly massage programs, and everything in between.

One key element of a smoothly running massage program is that everything is arranged ahead of time so once your program is set up, there is very little maintenance needed.

If you have your own massage program manager, they manage your massage program schedule and work directly with your employees to help fill your open appointment spots.


2. Monitoring Massage Program Utilization

Once your program is up and running, you’ll want to know how well it’s doing, right? Your program manager will be able to tell you what session times are the most popular and which ones aren’t used as often.

That information can help you make informed decisions about how to effectively scale your program and save you money.

Related: 6 Reasons You Need Analytics for Your Massage Program

You may chose to hire an additional massage therapist for your more popular times so more employees get massages. Or you may choose to re-arrange your program schedule to different days of the week that work better for your team.

You’ll also be able to see if there are any employees who are consistently skipping their massage sessions, which could be costing you money.


program management for office massage


3. Paying for Workplace Massage Programs

Massage program managers assist companies with payment options for their program, and handle any employee payments where applicable.

This is particularly important when a company chooses a subsidized program where employees pay for a portion of their massage.

It can be tricky to figure out who owes what, especially when you have some employees skipping a massage appointment or signing up for extra appointments, so it’s good to leave that to the pros.

Related: Office Massage Services: Can Employees Pay?


4. Providing Massage Program Tech Support

A robust workplace massage program comes with all the bells and whistles. That includes the following:

  • Using a customized booking software to manage appointment times
  • Sending out email or text message appointment reminders
  • Providing data analytics reports of the program usage
  • Calendar integration
  • Mobile booking application

Your program manager will be your one-stop-shop for all things tech. From setting your employees up in the online booking system, to providing detailed reports about the health of your program, your program manager uses technology to maximize your program’s efficiency.


5. Allowing You to Enjoy Your Massage Program

Finally, having a program manger of your workplace massage program allows you to sit back and enjoy the program without adding to your own to-do list.

As I’ve said before, the goal of massage at work is to reduce stress as much as possible, not add a different kind of stress.

Having a program manager keeping an eye on things can provide great peace of mind that your program is running smoothly without interruption.



Amelia Wilcox

Amelia Wilcox is the Founder and CEO of Nivati, a leader in corporate massage and employee mental health support since 2010. Her high-growth B2B company provides employee stress management tools that arm businesses with actionable data and positive employee experiences to improve wellbeing, boost morale, and increase engagement.

Amelia has exponentially grown her company from a solo living-room service business to an international technology brand.

Recently listed as a Forty Under 40, Fast 50, Inc 5000 Twice awarded National Woman-Owned Small Business of the Year

Licenses, Certifications & Memberships
Licensed Massage Therapist since 2002
Member of American Massage Therapy Association
Served on Utah Worksite Wellness Council from 2012-2015

Attended Utah College of Massage Therapy
Educated in Nutrition and Exercise Physiology at the University of Utah

Massage Magazine (AMTA's publication)